Shipping & Return
Shipping
  • Australia Post as our nominated courier partner, with their proudly network covering over the country, states, cities & towns. Auspost is delivering to Residential, Business, PO Box, and most rural areas. Whenever you place an order, Auspost is delivering wherever you are.

  • Our Shipping options:

    • Standard Shipping - AUD $9.15​

    • Express Shipping - AUD $12.15

    • When you place an order over AUD $60.00, you unlocked Free Standard Shipping

  • Order Lead Time:​

    • In general, we will dispatch your order within 2 business days

    • ​Average delivery time for the Sydney metro area is 1 business day. Interstate metro areas 2-3 business days, while rural and country delivery varies between 3-7 business days

  • You are welcome to contact our customer service team regarding to your order enquiry. Please free feel to send our team an email with your order number to 

Return
  • We want to see your happy face, enjoying our starry collection. However, it is sad to see your disappointment. We will provide you our best solution on the matter, refer to our Return Policy.

  • Due to Health Regulations, we are unable to exchange teas after dispatch. Furthermore, "change of mind" is not accepted as reason for exchange or refund request

  • If you received the parcel/ product and identified is damaged, please contact us immediately (within 1 day of receiving the parcel) with photos supported. During the investigation, please ensure remind the product in its original packaging box/satchel.

  • After investigation, we may request you to return the product in order to complete the process. Customer is responsible for shipping charges when making returns and please note shipping/handling fees of original purchase is non-refundable.